Wi-Fi Guidelines and FAQ

To access free internet, please log in to the Lufthansa Group Wi-Fi portal using your Travel ID or your Miles & More credentials. If you do not yet have a Travel ID, you can register easily on this flight.
After logging in successfully, you will be prompted to accept the terms and conditions and then simply click “Connect” to get online.

If the portal does not open automatically, please enter the following URL manually in your browser: ​https://wifi.lufthansa.com

Lufthansa Group Wi-Fi is free of charge for members of for Lufthansa Group and for Travel ID users. If you do not yet have a Travel ID, you can register easily and free of charge, even during your flight.

Yes, your device must be in flight (airplane) mode while on board. After activating flight mode, you can turn Wi-Fi back on to connect to the Lufthansa Group Wi-Fi network.

To ensure that all guests can enjoy Lufthansa Group Wi-Fi in a pleasant and relaxed atmosphere, we kindly ask you to follow our behavior policy. By being considerate of your fellow passengers and our crew, you help ensure that everyone can enjoy Lufthansa Group Wi-Fi comfortably throughout the flight. 

Please also follow all instructions given by the crew at all times.

Yes, you can use Lufthansa Group Wi-Fi on multiple devices simultaneously.

No, you will need to log in and reconnect on each flight segment.

In general, the Lufthansa Group Wi-Fi technology enables so called “Gate-to-Gate” connectivity. Passengers may already connect to the Wi-Fi and start their internet connection on ground.

However, in some regions limitations to internet service might arise, as the aircraft is still on ground and has not taken-off yet. This is due to external factors. The internet service will be available once the aircraft has reached its flight altitude. Since there are a few regions that do limit the use of starlink internet while overflying their territories, limitations to the internet service might arise.

Charging options may be available depending on the aircraft type and cabin. Please check your specific flight details or onboard facilities for more information. Power banks may be carried in hand luggage. However, charging electronic devices using power banks on board is not permitted. For more information go to ​Electronic devices and batteriesThe link will be opened in a new browser tab.

Information about connectivity availability will be provided within your flight status on lufthansa.com or in the Lufthansa App, prior to departure.

At the beginning of the rollout, Lufthansa Group Wi-Fi is only available on selected aircraft. Therefore, it is not yet possible to check availability before your flight.

As the service becomes available on more aircraft, a flight search function will be introduced on the Lufthansa Group airlines' websites.

No. To maintain a pleasant and quiet atmosphere on board, active participation in voice and video calls are not permitted. However, passive listening to meetings, webinars, or similar events is allowed, provided that you use headphones. 

You may continue to use messaging services, email, and chat as usual.

Actively recording and transmitting live video content, with or without audio, is not permitted. This includes all forms of live streaming and broadcasting. 

If you record content for later publication, we kindly ask you to respect the privacy of other guests and the crew and not to record anyone without their consent.

Antennas on top of the aircraft communicate with fast‑moving satellites in low Earth orbit (LEO). These satellites transfer data back and forth using radio signals and space-based laser links, before handing it over to ground stations connected to the global internet. This secure signal is then distributed through the onboard systems and shared via the cabin Wi-Fi router, similar to what you use at home. In this way, data travels from the ground to space and back to the aircraft, delivering the internet directly to your seat.

To access the Lufthansa Group Wi-Fi portal, please make sure that all active VPN connections on your device are disabled. This is necessary so that the Lufthansa Group Wi-Fi portal’s home page can load correctly.

Once you have successfully logged in to the portal and established an Internet connection, you can reactivate your VPN. Please note, however, that if your VPN is active, you will no longer be able to access the Lufthansa Group Wi-Fi portal. Your existing Internet connection is generally not affected by this.

The onboard high-speed internet service provided on Lufthansa Group aircraft is operated in compliance with all applicable data protection laws and regulations governing the protection of personal data.

When using the Lufthansa Group Wi‑Fi service, you are assigned a German IP address. As a result, websites and online services may recognize your location as being in Germany, regardless of your actual geographic location during the flight. When using the Lufthansa Group Wi‑Fi service, you are assigned a German IP address. As a result, websites and online services may recognize your location as being in Germany, regardless of your actual geographic location during the flight.

There can be several different reasons for this. For example, it may be that the aircraft has left the cruising altitude locally required by the legislators and, therefore, the Wi-Fi has been turned off. It is also possible that certain environmental conditions, such as storms or sunspots, impaired the connection or that the aircraft is flying over a country that has not granted Lufthansa a license. Of course, a technical problem cannot be ruled out as the cause.

The Internet connection on board is as secure as any other public hotspot. Nevertheless, we recommend that passengers use firewalls and anti-virus software to protect their personal data.

The internet connection offers unrestricted high-speed access. Every user receives the maximum available bandwidth, ensuring a smooth online experience and flawless high-quality streaming at all times.

Mobile network services (GSM) are deactivated in flight mode. SMS/MMS can only be replaced by internet-based services.